Innovint.

Terms of Service

Last Updated: September 4, 2026

These Terms of Service ("Terms") govern your interactions with Innovint LLC ("Innovint," "we," "us," or "our"), including conversations with our sales representatives, appointments we schedule on your behalf, the communications we send you, and our website and web application. By engaging with our representatives, scheduling an appointment through us, or using our website, you agree to these Terms.

1. Who we are

Innovint LLC is a sales and customer-acquisition company that works on behalf of fiber internet providers. Our representatives contact households in areas where fiber service has been built, explain the service and upgrade options available at the address, and help interested customers schedule installation or upgrade appointments with the provider. We also coordinate appointment confirmations, reschedules, and order follow-through with the provider.

Innovint does not own or operate any telecommunications network, does not bill you for internet service, and does not perform installations. Internet service, pricing, equipment, installation, and ongoing support are provided by the internet provider under that provider's own terms and conditions, which are separate from these Terms.

2. Our representatives

Our representatives may visit your home in person, call you, or otherwise contact you as described in Section 4. Representatives will identify themselves and the provider they are working on behalf of. Any offer, price, promotion, or service description a representative communicates is subject to the provider's final confirmation, eligibility at your address, and the provider's terms. If anything a representative tells you differs from what the provider confirms, the provider's written terms control.

3. Appointments and orders

When you agree to an installation or upgrade, we schedule an appointment for you within the provider's available windows and submit the order to the provider on your behalf. We will confirm the appointment with you before the scheduled date. You may reschedule or cancel at any time by contacting us or the provider. Appointment times are estimates, and the provider's technicians are responsible for arrival and completion of the work. We are not liable for delays, missed appointments, or service issues caused by the provider or by circumstances outside our control.

4. How we communicate with you

Depending on how we first connected with you and the permissions you have given us, we may contact you in person, by phone, by email, and by text message for the purposes described below. You can tell us at any time that you do not wish to be contacted, and we will honor that request.

4.1 Phone calls and email

We may call or email you to follow up on a conversation with a representative, to schedule or confirm an appointment, or to respond to a question you have asked. We observe applicable calling-hour restrictions and maintain an internal do-not-contact list that we honor across all channels.

4.2 Text message notifications

With your consent, we send text messages for appointment scheduling and confirmations, appointment reminders, service and upgrade updates related to your address, and follow-ups on an inquiry you made with us or with a business we provide sales support to. The terms below apply to every text-message program operated by Innovint LLC.

  • Consent. You consent to receive recurring automated text messages from Innovint LLC at the number you provide by submitting the opt-in form on our website (/opt-in), or by providing your mobile number and express agreement to a representative in person or over the phone. A record of your consent, including date, time, and method, is kept in our system. Consent is not a condition of purchasing any product or service.
  • Message frequency. Frequency varies with your appointment and inquiry activity; you may receive up to 4 messages per month per program.
  • Message and data rates. Message and data rates may apply. Consult your wireless carrier for details about your plan. Innovint is not responsible for carrier charges.
  • Opt out. Reply STOP to any message at any time. You will receive a one-time confirmation, and no further text messages will be sent to that number. Opting out of text messages does not cancel a scheduled appointment; contact us if you also wish to cancel.
  • Help. Reply HELP to any message, use the contact form on our website, or call (470) 414-0809.
  • Privacy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy.
  • Carriers. Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and network availability, and we do not guarantee delivery. Our messages are supported on all major U.S. carriers; some carriers may not support every message type.

5. Eligibility

You must be at least 18 years old and authorized to make decisions about internet service at the address in question to schedule an appointment through us or to use our website.

6. Website and web application

Our website provides information about Innovint and a way to contact us. Our web application is an internal operations tool used by our team and by authorized partners; access requires an account, and account holders are responsible for keeping their credentials confidential and for all activity under their account. You agree not to use our website or application for any unlawful purpose, to attempt unauthorized access to our systems or data, to interfere with their operation, or to introduce harmful code.

7. Intellectual property

All content, software, and design on our website and application are owned by Innovint LLC or our licensors and are protected by copyright, trademark, and other intellectual property laws. Provider names and marks belong to their respective owners and are used only to identify the providers we work on behalf of.

8. Disclaimer of warranties

Our services, website, and application are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that internet service will be available at your address, that an appointment will occur at the scheduled time, or that our website or application will be uninterrupted or error-free.

9. Limitation of liability

To the fullest extent permitted by law, Innovint LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services, your internet service, an appointment, or your use of our website or application, regardless of the theory of liability.

10. Indemnification

You agree to indemnify and hold harmless Innovint LLC and its officers, employees, contractors, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or your misuse of our website or application.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised "Last Updated" date, and your continued interaction with us after a change constitutes acceptance of the updated Terms.

12. Governing law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict of law provisions.

13. Contact us